PVTE has in place a comprehensive Quality Assurance Programme which is subject to audit each year by accredited independent auditors as part of PVTE's external accreditation process.

PVTE meets all of the contractual obligations required by government funding bodies, and is committed to providing best practice throughout all levels of the organisation to satisfy our clients' expectations every time. To achieve this we must continually improve the quality of our product and services. We aim to achieve this by:

	Ensuring clients have an opportunity to provide feedback and participate in PVTE's advocacy process
	Emphasising effective management practices at all levels
	Facilitating the pursuit of new initiatives
	Maintaining reliable quality management systems
	Objectively measuring and monitoring client service and work processes
	Providing training, support and recognition to facilitate quality improvement and high levels of service to clients
	Involving all employees in planned system improvement
	Utilising teamwork and the flexibility of staff in responding to clients' requirements
	Facilitating timely and accurate information flows in relation to clients' requirements.